1. Introduction
Jama and Associates (“we,” “us,” or “our”) offers SMS messaging services to communicate important updates, notifications, and reminders to our Interpreters, Clients and Staff. This SMS Messaging Policy outlines how we use SMS messaging and what you can expect from our SMS services.

2. Opt-In
By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages related to your interpretation and translation services. You can opt-in to SMS messaging during the Service Contracting Agreement Stage by checking in “YES” in the assigned location to communicate with us through SMS at times.

3. Types of Messages
We may send the following types of SMS messages:

• Asking an interpreter’s availability to accept or decline assignment(s).
• Getting updates from interpreters regarding assignments and invoices.
• Appointment reminders and confirmations.
• Service updates and notifications.
• Account-related information and alerts.

4. Message Frequency
We strive to keep our SMS messaging frequency reasonable and relevant to your interactions with us. You may receive occasional promotional messages about our services or special offers. You can opt-out of promotional messages at any time.

5. Message Content
Our SMS messages will include information relevant to your appointments, services, or account status. We do not send sensitive or confidential information via SMS. If you require detailed information, please contact us through secure channels.

6. Opt-Out
You can opt-out of receiving SMS messages from us at any time by:

• Replying “STOP” to any SMS message you receive from us.
• Contacting us by email jamaandassociates@gmail.com or calling us at 800-778-4648.

After opting out, you will no longer receive SMS messages from us, except for essential service-related communications.

7. Message Charges
Standard message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any charges incurred by receiving SMS messages from us.

8. Data Security
We take measures to protect your mobile phone number and SMS communication data. However, please be aware that SMS messages are not encrypted, and we cannot guarantee their security during transmission.

Contact Us
If you have any questions or concerns about our SMS Messaging Policy or wish to update your SMS preferences, please contact us by email jamaandassociates@gmail.com or call us at 800-778-4648.